Cancelling Your Appointment

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

You can telephone us on 020 3313 7570, cancel online appointments via SystmOnline, or come in and speak to Reception.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

Failure to notify the surgery within sufficient time that you are unable to attend your appointment may result in you receiving a Did Not Attend (DNA) letter in accordance with our DNA policy.   DNA’d appointments are closely monitored and repeated DNA’s by patients will be deemed as a breakdown in the professional relationship with the surgery resulting in patients at risk of being removed from our practice list.

To review the policy please click on the following link: