Did Not Attend (DNA)

Broadmead Surgery closely monitor the usage of the appointments offered to patients and the number of appointments where patients do not attend.

Approximately 80-100 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and do not contact the surgery in advance to cancel/change appointment.  The affect of these are:

  • An increase in the waiting time for receiving appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

Patients are sent SMS confirmation messages when booking their appointments, a reminder SMS message 24 hours before their appointment and a further SMS reminder message on the morning of their appointment.   Therefore it is the patient’s responsibility to contact the surgery at their earliest opportunity to cancel their appointment if they cannot attend so that it can be offered to others in need.

For further information of our Did Not Attend policy please click on the following link:

DNA_policy Dec 2018